Shoddy workmanship left me scratching my head last week...
May 28, 2007The Jacuzzi repair man hobbled up the steps like Quasimodo; his son, a pimply teen, followed, carrying the tools. “I had a car accident, disc problems,” Quasimodo said, grimacing. “I also need a hip replacement operation.”“Jesus,” I said. “Can I get you guys some coffee or juice?”“No thanks.”The son opened up the Jacuzzi door and poked around with a wrench and voltage meter. I said to the Quasimodo, “You fixed a leak two years ago at the end of the season, and it went bad within a month. I kept calling, but your wife said that you’ve been going through a bad patch, that for a year you were out of business.Quasimodo nodded.“Are you sure you don’t want a drink?”“We’re fine.”I went back into the kitchen to do some work. About ten minutes later Quasimodo called out, “You need a new pump.” Damn, I thought, thinking it was just a faulty repair that he’d honor and fix at no cost. “How much?”“Three hundred to six hundred depending on the size, plus installation.”“Jezz. That’s why it’s leaking?”“Yup.”I grabbed the receipt from two years ago for five-hundred bucks and reread the work he’d performed. “Look at this,” I said, “pump repair. You fixed it last time; it hasn’t had an hour’s worth of operation since you did that. How could it need a new pump?”“Hmm,” he says and instructs his son to check something with that meter. The Jacuzzi makes a buzzing sound. “We got lucky,” he says, averting my eyes. “We can fix this.”Earlier in the week I refinanced my house to lower my payment and pull a little cash out to cover expenses. I’ve lived here fifteen years and have refinanced three other times. In the process of getting this loan I discovered that all the prior mortgages were still attached to the house title. Although the banks got paid, the title stated that I still had five mortgages. “The lawyer who did those refinances was sloppy,” this new attorney said. “He should have cleared that up. You’re lucky it didn’t wreck your credit. “Folks tend to do what you inspect, not what you expect. If I hadn’t had that receipt, Quasimodo would have stuck me for another pump repair. And a lawyer at two-hundred-and-fifty an hour should do what he’s paid to do.As Quasimodo drove away in his banged-up Ford pickup, I wondered what he was saying to his son. Perhaps: If that guy hadn’t kept the receipt, we’d have made an extra five hundred bucks. But what I hoped he had said was, “Son, I should have fixed that damn pump the first time.”Either way the son was probably figuring out how to tell his dad that he was hanging up the tool belt -- he was heading for law school.
May 28, 2007The Jacuzzi repair man hobbled up the steps like Quasimodo; his son, a pimply teen, followed, carrying the tools. “I had a car accident, disc problems,” Quasimodo said, grimacing. “I also need a hip replacement operation.”“Jesus,” I said. “Can I get you guys some coffee or juice?”“No thanks.”The son opened up the Jacuzzi door and poked around with a wrench and voltage meter. I said to the Quasimodo, “You fixed a leak two years ago at the end of the season, and it went bad within a month. I kept calling, but your wife said that you’ve been going through a bad patch, that for a year you were out of business.Quasimodo nodded.“Are you sure you don’t want a drink?”“We’re fine.”I went back into the kitchen to do some work. About ten minutes later Quasimodo called out, “You need a new pump.” Damn, I thought, thinking it was just a faulty repair that he’d honor and fix at no cost. “How much?”“Three hundred to six hundred depending on the size, plus installation.”“Jezz. That’s why it’s leaking?”“Yup.”I grabbed the receipt from two years ago for five-hundred bucks and reread the work he’d performed. “Look at this,” I said, “pump repair. You fixed it last time; it hasn’t had an hour’s worth of operation since you did that. How could it need a new pump?”“Hmm,” he says and instructs his son to check something with that meter. The Jacuzzi makes a buzzing sound. “We got lucky,” he says, averting my eyes. “We can fix this.”Earlier in the week I refinanced my house to lower my payment and pull a little cash out to cover expenses. I’ve lived here fifteen years and have refinanced three other times. In the process of getting this loan I discovered that all the prior mortgages were still attached to the house title. Although the banks got paid, the title stated that I still had five mortgages. “The lawyer who did those refinances was sloppy,” this new attorney said. “He should have cleared that up. You’re lucky it didn’t wreck your credit. “Folks tend to do what you inspect, not what you expect. If I hadn’t had that receipt, Quasimodo would have stuck me for another pump repair. And a lawyer at two-hundred-and-fifty an hour should do what he’s paid to do.As Quasimodo drove away in his banged-up Ford pickup, I wondered what he was saying to his son. Perhaps: If that guy hadn’t kept the receipt, we’d have made an extra five hundred bucks. But what I hoped he had said was, “Son, I should have fixed that damn pump the first time.”Either way the son was probably figuring out how to tell his dad that he was hanging up the tool belt -- he was heading for law school.




